Questions
What is a treeless saddle?
A saddle with no rigid tree: layers of leather, foam and felt carry the rider's weight and the stirrup loads. It is lighter and closer to the horse, and it still has to suit the horse's back and the rider.
How do I choose a seat size?
Seat size fits the rider and is measured from the base of the horn to the top of the cantle. If you ride a western saddle now that fits you well, its seat size is the best starting point. Some reviewers found Hilason treeless sizes run small or large, so call or email us if you are not sure and we will help you choose.
Will it fit my horse?
That depends on your horse. A treeless saddle has no rigid tree width to match, but the saddle must still suit your horse's back: length against the skirt (about 25 inches on adult saddles, 22 on kids), withers, and how round the barrel is. Our listings mention a 6 to 8 inch gullet fit; a treeless saddle has no rigid tree, so we do not use that as a fit guarantee. A qualified saddle fitter can assess your horse, and we will help you decide before you order.
Do I need a special pad?
Fitters recommend a pad made for treeless saddles, ideally with a channel along the spine, and foam shims can adjust it. Call or email us and we will tell you which pads we recommend for your saddle.
Is there a rider weight limit?
We do not publish one. Rider weight, balance, horse conformation and pad choice all affect suitability. Contact us for model-specific guidance before ordering if you are unsure.
What if the saddle rolls or twists?
If a saddle rolls or twists, stop using it and have the saddle, pad, cinch and fit assessed before riding again. Reviewers report rolling on round horses when mounting from the ground, so use a mounting block, and contact us if it happens.
What is your return policy for saddles?
You can return or exchange a treeless saddle for fit or a manufacturing fault if the return is postmarked within 30 days of receiving it and the saddle is unused. A brief indoor fit check on a clean saddle pad is fine; a saddle that has been ridden, or shows sweat, hair, scuffs, wear or damage, cannot be returned for fit. A manufacturing fault found within 30 days of receiving the saddle is honored for return or exchange, even if the saddle has been ridden: contact us with photos. A fault found after 30 days is outside the return period. Contact us first for a Return Authorization at sales@hilason.com or (713) 972-0404 / 1-888-HILASON. Original shipping is not refunded; return shipping is paid by the customer, except on items that arrived faulty; for exchanges the customer pays shipping both ways. No restocking fee is charged on saddles. The full terms are in our Returns and Exchanges Policy.
What comes with the saddle?
Gen XNII listings say front and rear cinch straps; Gen XNIII listings say a front cinch strap. Check the product page for your saddle.
Shipping?
Free shipping to the lower 48 states on these saddles, with a tracking number, at an estimated 5 to 8 days at checkout. Final delivery estimates are confirmed at checkout.
How do I break in a new saddle?
We do not have a Hilason break-in guide and found no fixed timeline from a reputable saddle source. One reviewer said the padding settles and the fit improves with use. Please contact us and we will share what we know for your saddle.