Shipping & Delivery

Order Processing Times

We strive to get your order to you as quickly as possible. Processing times depend on your chosen payment method:

• Credit Card & PayPal: Orders ship within 3–5 business days (excluding weekends and holidays).

• Checks: Orders will only ship after the check clears, which takes approximately 10 business days. For faster service, we highly recommend paying with a credit card or PayPal.

Domestic Shipping (US)

• Transit Times: Items are shipped via UPS, FedEx, or USPS and typically take 5–7 business days for delivery within the 48 continental states.

• Expedited Shipping: Expedited options, including Next Day Air and 2nd Day Air, are available and can be selected at checkout. Rates vary depending on current carrier rates. Please note that a $50 Expedited Handling fee is added to all expedited orders.

• Tracking: All US shipments include a tracking number. This will be emailed to you once your order is ready to ship. (Please check your spam folder if you do not see this notification in your inbox).

• Insurance: Shipping insurance is optional and can be added at the buyer's expense.

• Local Pickup: You are welcome to pick up your order from our Texas location once ready. Please note that we do not accept third-party courier services for pickups.

Shipping Delays & Carrier Liability

• Unforeseen Delays: Shipping times may be extended due to unforeseen circumstances, including severe weather or carrier delays. Please expect extended delivery times during peak holiday periods.

• Carrier Responsibility: Once a package leaves our facility, Hilason is not responsible for any delays caused by the shipping carrier, nor are we liable for any damage resulting from the carrier's handling of the package. We highly recommend adding shipping insurance at checkout to protect your purchase.

Refused Shipments

Important: All refused shipments will incur a charge for the total cost of shipping.

International Shipping Policy

We are proud to serve the global equestrian community by offering worldwide shipping. Our primary carrier for international deliveries is UPS. However, we reserve the right to select alternative couriers based on real-time availability and competitive pricing to ensure you receive the best possible service.

Shipping Costs & Estimates

The shipping total provided at checkout is an estimate only. Because we only charge for the actual costs we incur, your final rate may vary based on:

• Carrier Rates: Current pricing from UPS or our selected couriers.

• Package Metrics: The exact final weight and dimensions of your boxed shipment.

• Logistics: Fluctuating fuel and transport costs at the time of dispatch.

Notice regarding balances: If the actual shipping cost exceeds the estimated amount paid at checkout, your order will be placed on hold until the remaining balance is settled.

Customs, Duties, and Taxes

Any additional global transit charges—including customs duties, import taxes, brokerage fees, or local government fees—are not included in your order total. These fees are not generated by Hilason; they are the sole responsibility of the customer and are typically collected by the carrier upon delivery.

FINAL SALE NOTICE: We are unable to process refunds, returns, or exchanges on any purchases shipped internationally. All international orders are considered Final Sale.

Frequently Asked Questions: International Orders

What carrier do you use for international shipping? Our primary international carrier is UPS. However, we continuously monitor rates and availability. If a more efficient or cost-effective, reliable courier is available when your order is ready, we may select them to ensure you get the best service.

Why did my shipping cost change after checkout? Shipping totals at checkout are estimates. The final cost is determined by the exact weight, box dimensions, and current carrier rates at the moment of dispatch. If there is a balance due to cover the actual shipping cost, we will hold the order and notify you to settle the difference before it ships.

Will I have to pay import fees or duties? Yes. Any customs duties, taxes, or brokerage fees are determined by your local government and are not included in your Hilason order total. These fees are your responsibility and are typically collected by the delivery driver.

How long will it take to receive my order? Delivery times vary greatly depending on the destination country and local customs processing times. Once your order is dispatched, you will receive a tracking number so you can monitor its progress.