Frequently Asked Questions

Many of our premium saddles are proudly handcrafted in Greenville, Texas by some of the industry's finest craftsmen. We use top-quality American leather and materials, combining traditional craftsmanship with modern innovation. Founded in 1995, Hilason has grown to become America's fastest-growing equestrian brand.

Hilason offers a comprehensive range of premium equestrian gear, including:

• Western saddles (barrel racing, roping, trail, treeless, and flex tree)
• Horse tack (headstalls, breast collars, reins, bits, spurs)
• Saddle pads and bareback pads
• Winter turnout blankets and horse sheets
• Bull riding gear and rodeo chaps
• Protective vests and equestrian apparel
• Western leather accessories (belts, bags, wallets)

Hilason saddles stand out for their exceptional quality and craftsmanship. We use premium genuine American cowhide leather, hand-tooled designs, and solid stainless steel hardware. Our saddles feature high-quality wool felt for shock absorption, ergonomic designs for both horse and rider comfort, and meticulous attention to detail. With over 40,000 satisfied customers, our commitment to quality and affordability has made us the fastest-growing saddle brand in the USA.

Selecting the correct saddle size is crucial for both comfort and safety. The saddle should fit both you and your horse properly. For rider fit, measure from the back of the cantle to the center of the swell - this should accommodate your seat size comfortably. For your horse, consider their back length, withers height, and build. We recommend consulting our detailed sizing guides available on each product page, or contacting our customer service team for personalized assistance.

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your Hilason product, we offer returns and exchanges within a specified period from the date of delivery. Items must be unused, in original condition with all tags attached. Please contact our customer service team to initiate a return or exchange, and they will guide you through the process.

Proper care ensures your Hilason leather products last for years. Clean your leather regularly with a damp cloth to remove dirt and sweat. Apply a quality leather conditioner every few weeks to keep the leather supple and prevent cracking. Store your tack in a cool, dry place away from direct sunlight. For saddles, use a saddle stand or rack to maintain their shape. Avoid harsh chemicals or excessive water, and always allow leather to dry naturally if it gets wet.

Yes! Hilason proudly serves customers across America and around the world. We ship to many international destinations. Shipping costs and delivery times vary depending on your location. International customers may be responsible for customs duties, taxes, or import fees as required by their country. For specific shipping information to your location, please contact our customer service team or check the shipping details at checkout.

Domestic shipping within the United States typically takes 5-10 business days, depending on your location and the shipping method selected. Some items may require additional processing time, especially custom or made-to-order products. International shipping times vary by destination, generally ranging from 10-30 business days. You'll receive a tracking number once your order ships so you can monitor its progress.

Yes, we stand behind the quality of our products. Hilason offers warranties on many of our items against manufacturing defects. The specific warranty period and coverage vary by product type. Our handcrafted saddles and premium leather goods are built to last with proper care. If you experience any issues with your purchase, please contact our customer service team with details and photos, and we'll work with you to resolve the situation.

Many of our saddles and tack items feature beautiful hand-tooled leather designs. For custom personalization options, including specific tooling patterns, initials, or brand marks, please contact our customer service team directly. Custom orders may require additional time and cost, but we're committed to creating the perfect piece for you and your horse.