Returns and Exchanges Policy

Customer satisfaction is our top priority. Our return and refund policy is designed to ensure a fair transaction for everyone, covering only the costs incurred during the process.

Returns

To qualify for a return, please ensure your item meets the following requirements:

• Authorization Required: A Return Authorization Form must be included with all returns.

• Timeframe: Returns must be postmarked within 30 days of receiving the item.

• Valid Reasons: Returns are only accepted if the item does not fit or has a manufacturing fault.

• Item Condition: The item must be strictly unused, undamaged, and show no signs of wear or use.

• Packaging: Items must be returned in their original packaging alongside all parts, accessories, and documentation.

• Shipping & Fees: Original shipping costs are non-refundable. The customer is responsible for all return shipping costs, and a restocking fee may be deducted from the final refund.
  
  Please note: Once we process your refund, your financial institution determines exactly when the funds will post to your account. Please allow up to two billing cycles for the credit to appear on your statement. For exact posting dates, please contact your bank or credit card company directly.
  

Exchanges

If you need a different size or item, we are happy to process an exchange under these conditions:

• Timeframe: Exchanges must be postmarked within 30 days of receiving the item.

• Item Condition: The item must be unused and show no signs of damage or wear.

• Shipping: The customer is responsible for all shipping costs associated with an exchange (both shipping the item back to us and shipping the new item to you).

Final Sale & Non-Returnable Items

To maintain quality and hygiene standards, the following purchases are strictly FINAL SALE and cannot be returned or exchanged:

• Sale & Clearance Items: Any item purchased at a discounted rate (not full price).

• International Orders: We are unable to process refunds, returns, or exchanges on purchases shipped internationally.

• Specialty Items: Special orders, custom products, bits, and flysheets/blankets.

Special Note for Authorized Resellers and Wholesale Accounts A separate return policy applies to wholesale and reseller accounts. Please contact your Hilason Representative directly at sales@hilason.com for specific instructions.