Official Policy: Blankets & Flysheets

Please review these terms before completing your purchase.

At Hilason, we want your horse protected and you satisfied. Because blankets are worn by an animal, hygiene matters, and the policies below apply to blanket and flysheet purchases from hilason.com. They match our Returns and Exchanges Policy, which governs if anything differs.

1. Winter Horse Blankets and Neck Covers

• 30-day returns and exchanges for fit or a manufacturing fault. Contact us first at sales@hilason.com or (713) 972-0404 / 1-888-HILASON for a Return Authorization. Returns must be postmarked within 30 days of delivery.

• Unused only. A blanket or neck cover that has been put on a horse, washed, or shows hair, dirt, odor or wear cannot be returned or exchanged, for hygiene reasons.

• No restocking fee on winter blankets and neck covers. Return shipping is paid by the customer, except on items that arrived faulty and approved warranty claims, where Hilason pays.

• Quantity-bundle discounts do not make these items final sale.

2. Flysheets

Flysheets are FINAL SALE: no returns, no exchanges, no refunds. It is the customer's responsibility to choose the correct size and design; if you are unsure of your horse's measurements, please use our sizing guides or contact us before ordering.

3. Flysheet Neck Cover Disclosure

A neck cover is not a guaranteed standard component of a flysheet and may vary in fit, style or inclusion depending on the model. Where a neck cover is included, it is a complimentary accessory, and its fit or inclusion is not grounds for a return, refund or exchange of the flysheet.

4. Manufacturing Defects and Warranty

Winter blankets carry the Hilason 1-year limited workmanship warranty, covering defects in materials or workmanship under normal use. Damage caused by the horse or other animals, misuse, improper fit, accidents, normal wear and tear, or improper washing or repair is not covered. If you believe you have a covered defect, email sales@hilason.com or call (713) 972-0404 / 1-888-HILASON with your order number and clear photos. We respond within 1 business day. Any repair, replacement or refund is at Hilason's option, and where a defect is confirmed we pay return shipping. Flysheets: please report a defect within 5 business days of delivery.