- Shipping & Delivery
To encourage buyers to buy more with discounted cost, we do offer combined shipping. If you buy more than one item at the same time, the items shall be packed together and charged as follows:
Total Shipping Cost = the highest shipping cost between items + half the cost of the other items.
Items are normally shipped within 24-48 hours of receiving the payments if received through paypal or Credit Cards(weekends and holidays are excluded). Items paid for via check are shipped only after the checks are cleared. This normally involves about 10 working days. Hence, it is recommended to pay through credit card or paypal.
Items are shipped via UPS and it mormally takes bwtween 5-7 business days for delivery within the 48 continental states. All shipments done for locations within the United States are issued a tracking number. This is issued as soon as the items are ready for shipping and are sent to customer via email through the shipping service. However, if you do have spam blocker, you may not be able to receive the notification. Insurance is provided at buyer's choice and it is charged seperately.
We do offer clients pickup from our location in Texas. However, 3rd party courier services are not accepted. International customers are responsible for all custom and import charges that may incur. These items are shipped by USPS (Local Postal services) and normally take 6-12 working days under normal conditions.
- Privacy & Security
This information applies to all information collected or submitted at Hilason.com. We request information from you when you submit our contact form requesting more information concerning our product or services or when you purchase our product through the checkout system. Important information is collected only which include Name, Address, Telephone Number, Email Address and Credit Card number (if order placed).
We use the information you provide about yourself when placing an order to complete that order. Under no circumstances will Hilason share, sell, barter, give away or rent your personal information to any outside entity except to the extent necessary to complete that order. All credit card numbers are encrypted to ensure security in online ordering.
Saddle Bags is committed to the security of information collected on our site. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Please note that at some time we may offer links to other third party sites and services. Please be aware that these outside parties operate under their own privacy and security policies, and Hilason has no responsibility or liability for these independent policies or actions.
- Returns & Replacements
Customer satisfaction is our utmost priority and we believe in 5 Star customer service to get 5 star response and rating from you. As such, we have a very strong return and refund policy in place for you to be confident and satisfied when placing an order. All of our return and refund policies are formulated to just cover costs incurred in the process of fulfilling your requests.
Items are shipped in the best of conditions. They shall be only accepted back as return if the item does not fit or there is a fault in the item. The item should not have any damages or sign of it being used before returning. Moreover, the item return date has to be postmarked within the 30 days after receiving the item. There is a restocking fees of just 15%. The final amount refunded will exclude the shipping. Also, the return shipping cost shall be paid completely by the customer.
Item exchange can also be done but the returned item should not have any damage or signs of it already being used. The item return should be postmarked within 30 days of receiving the item. The item shipping cost to and fro shall be the complete responsibility of the customer.
Please do be rest assured that all our practices are conducted with highly enforced reasonable and honest rules and regulations. Again, your satisfaction is our guarantee and we will do whatever it would take to honor any reasonable request you may have. Please do not hesitate to call us at 1-888-HILASON or email us at firstname.lastname@example.org.