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Customer satisfaction is our utmost priority and we believe in 5 Star customer service to get 5 star response and rating from you. As such, we have a very strong return and refund policy in place for you to be confident and satisfied when placing an order. All of our return and refund policies are formulated to just cover costs incurred in the process of fulfilling your requests.

Items are shipped in the best of conditions. They shall be only accepted back as return if the item does not fit or there is a fault in the item. The item should not have any damages or sign of it being used before returning. Moreover, the item return date has to be postmarked within the 30 days after receiving the item. There is a restocking fees of just 15%. The final amount refunded will exclude the shipping. Also, the return shipping cost shall be paid completely by the customer.

Item exchange can also be done but the returned item should not have any damage or signs of it already being used. The item return should be postmarked within 30 days of receiving the item. The item shipping cost to and fro shall be the complete responsibility of the customer.

Please do be rest assured that all our practices are conducted with highly enforced reasonable and honest rules and regulations. Again, your satisfaction is our guarantee and we will do whatever it would take to honor any reasonable request you may have. Please do not hesitate to call us at 1-888-HILASON or email us at sales@hilason.com.

Houston Texas Tack Shop Western and English saddles, Tack & Dog Stuff Store treeless saddle, flex tree saddle, side saddle, show saddle, chaps, showmanship and horse tacks.

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